Confirmed Expert Speakers:
Ashley Campbell, Policy and Practice Manager, Chartered Institute of Housing Scotland
Emma Foxall, Deputy Ombudsman, Housing Ombudsman
Lord Best, Social Housing Leader, House of Lords
Clive Betts MP, Chair, Communities and Local Government Select Committee
Lyn Vickery, Visiting Fellow on Housing, London Southbank University
Pat Turnbull, Representative, London Tenants Federation
Shane Clements, Tenant Participation Lead, Department for Communities in Northern Ireland (DfC)
Lisa Birchall, Policy, Communications and Research Officer, National Federation of ALMOs (NFA)
Emily Watts, Resident Engagement Officer, Cambridge City Council
Jacqui McKinlay, Chief Executive, Centre for Public Scrutiny
Adreena Parkin-Coates, Building Safety Programme Team, National Fire Chiefs Council
Laura Bradley, Director of Resident Scrutiny & Involvement, Resident Scrutiny & Involvement, Optivo
Mark Howarth, Head Resident Engagement, London Borough of Lambeth
Jill Haley, Chief Executive, Byker Community Trust
James McCarthy, Director of Retirement Housing, Housing & Care 21
Cym D'Souza, Chief Executive, Arawak Halton Housing Association
Dean Ballard, Head of Customer Insight, Stonewater
Chris Woodhead, Group Director Housing, Marketing & Business Development, Dimensions
The Green Paper “A New Deal for Social Housing” places Tenant Engagement as a vital element of quality social housing. The August 2018 report aims to strengthen the voice of tenants, rebalancing the relationship between them and landlords, tackling stigma and ensuring they feel stable, supported and empowered.
Westminster Insight’s full-day conference will explore different levels of participation, from grassroots to operational to strategic. You will learn how to ensure a fair panel is in place and hear from case study by the Byker Community Trust on successfully involving residents as a key voice in decision making.
Our conference will reflect on improvements made since the Green Paper was published and discuss of the expectations and standards for tenant involvement. This includes, monitoring buildings to ensure that building safety regulations are met and utilising complaints handling to develop future relationships and ensure satisfaction.
Finally, you will have the opportunity to hear about alternative ways to connect with residents using non-traditional methods, such as digital technology. The event will close with a session reviewing innovative methods to address the challenges when engaging with hard to reach groups.