Key Points
  • The future of digitising public services key challenges and opportunities
  • Citizen engagement and ensuring digital inclusion
  • Improving the user experience
  • Developing digital skills and the workforce needed for digital delivery of public services
  • Tackling the issues of data protection, privacy and cyber security


Overview

Confirmed Speakers:

  • Dr. Zeynep Engin, Founder and Principal Investigator, GovTech Lab
  • Tom Scott, Head of Product and User Centred Design, Office for National Statistics
  • Sarah Tayler, Senior Delivery Manager, Census Data Collection Transformation Programme
  • Siobhan Coughlan, Programme Manager, Productivity, Local Government Association (LGA)
  • Rahna Riley, Digital Services Lead, Rochdale Borough Council
  • Tom Hadley, Director of Policy & Professional Services, Recruitment & Employment Confederation (REC)
  • Peter Nuckley, Service Delivery Manager, Good Things Foundation


      The pace and scale of digital transformation in the public sector has increased in recent years driven by the need to serve changing customer preferences, enhance operational efficiency and fulfil the UK Government’s Digital Strategy where public sector organisations will be digital by default.

      Westminster Insight’s Digital Channel Shift Forum brings together public sector services to explore the components of how to make the shift to digital services a success, from the people and culture aspect of transformation, to the tools and technologies used and the application of methodologies, implementation and strategy.

      Hear leading case studies from across the public sector from projects such as digitising the census, and feedback from the Local Government Association’s digital channel shift programme.

      Put your questions to our expert speakers about common concerns such as how and where to find the right people with the right skills to deliver digital services, how to maximise levels of online take-up by ensuring digital inclusion for marginalised groups and how we can safeguard against data and cyber security threats.

Agenda
Start

08:30 - 09:00
Registration Tea and Coffee

 

09:00 - 09:10
Chair’s Opening Remarks

 

Speakers

Dr. Zeynep Engin Founder and Principal Investigator, GovTech Lab

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09:10 - 09:40
Keynote Address: How Digital Channel Shift is Changing UK Public Services

 
  • Examples of innovative practice happening across the public sector
  • Transforming services by putting citizens at the heart of them
  • Building digital skills capacity
  • Collaborating with the private sector to solve public sector issues
  • Moving beyond digitisation, to transform cross-Government end-to-end services at scale
  • Key challenges facing the sector and next steps
09.30 - 09.40 Questions and Discussion

09:40 - 10:10
Building User Centred Services: The First Digital Census

 
  • Designing and building the Census digital and technical infrastructure for 2021 
  • Understanding what and how people need to work with your product or service
  • Meeting a range of requirements that are as diverse as the people who live here
  • Managing a complex programme and managing multi-disciplinary teams at scale

10.00 - 10.10 Questions and Discussion

Speakers

Tom Scott Head of Product and User Centred Design, Office for National Statistics

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Sarah Tayler Senior Delivery Manager for the Census Data Collection Transformation Programme

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10:10 - 10:40
Evaluating the Local Government Association (LGA)’s Digital Channel Shift Programme

 
  • Key aims of the programme and types of projects established by councils
  • Outcomes (financial and non-financial) achieved by the programme
  • Key messages and lessons learnt
  • Recommendations for the design of future programmes of support
10.30 - 10.40 Questions and Discussion

Speakers

Siobhan Coughlan Programme Manager - Productivity, Local Government Association (LGA)

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10:40 - 11:10
Networking Tea and Coffee Break

 

11:10 - 11:40
Dippy the Dinosaur’s Journey to Digital

 
  • Bringing schools into the 21st century through the use of digital
  • Changing behaviour and persuading schools to use digital
  • How Dippy the Diplodocus is inspiring the next generation of scientists
  • The benefits of self-service, usability and accessibility
11.30 – 11.40 Question and Answer Session

Speakers

Rahna Riley Digital Services Lead, Rochdale Borough Council

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11:40 - 12:10
Panel Discussion: Addressing Privacy and Security Concerns

 
  • Managing risks in complex, disjointed work environments
  • Instilling confidence in the face of previous challenges
  • Implementing new protections in every stage of transformation

12:10 - 12:30
Developing the Public Sector’s Digital Capability and Workforce

 
  • Pre-empting the skills needed for the future workforce
  • Adjusting recruitment efforts to the realities of the modern labour landscape
  • Developing programmes to upskill current workers

Speakers

Tom Hadley Director of Policy & Professional Services, Recruitment & Employment Confederation (REC)

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12:30 - 13:00
Ensuring Digital Inclusion

 
  • Identifying vulnerable groups who might get left behind
  • Understanding barriers to inclusion and how to overcome them
  • Ensuring inclusive design
  • Case studies of best practice
12.50 - 13.00 Questions and Discussion

Speakers

Peter Nuckely Service Delivery Manager, Good Things Foundation

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End

Speakers

Siobhan Coughlan Programme Manager - Productivity, Local Government Association (LGA)

Read profile

Dr. Zeynep Engin Founder and Principal Investigator, GovTech Lab

Read profile

Tom Hadley Director of Policy & Professional Services, Recruitment & Employment Confederation (REC)

Read profile

Peter Nuckely Service Delivery Manager, Good Things Foundation

Read profile

Rahna Riley Digital Services Lead, Rochdale Borough Council

Read profile

Tom Scott Head of Product and User Centred Design, Office for National Statistics

Read profile

Sarah Tayler Senior Delivery Manager for the Census Data Collection Transformation Programme

Read profile


Venue details

Central London

Westminster Insight

Tel: 0845 647 9000
Email: info@westminsterinsight.com

1 Northumberland Avenue, London, WC2N 5BW

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